Privacy Policy
Effective Date: March 1, 2026
Contact details and technical data collected when you visit our website.
We never sell, rent, or trade your data to any third party, ever.
Data is retained only as long as necessary to fulfil the purposes in this policy.
You can request access, correction, or deletion of your data at any time. We respond within 30 days.
Who We Are
Spoky values your privacy. This policy explains how we collect, use, and protect information when you visit our website at spoky.ai. This policy covers our website only — the handling of data processed through our platform on behalf of financial institution clients is governed by separate Data Processing Agreements entered into with those clients directly.
Information We Collect
When you visit our website, we may collect the following:
- Contact information — name, email address, and company name if you submit an enquiry through our contact form
- Technical data — IP address, browser type, device information, and pages visited, collected automatically via analytics tools
- Cookie data — information collected via cookies and similar tracking technologies, subject to your consent
How We Use Your Information
We use information collected through this website to:
- Respond to enquiries submitted via our contact form
- Understand how visitors use our website and improve its performance
- Comply with applicable legal obligations
We do not use information collected through this website for advertising or profiling.
Data Retention
We retain contact and website analytics data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.
Sharing & Disclosure
We do not sell or rent your data. We may share information with:
- Service providers — third-party vendors who help us operate the website (e.g. cloud infrastructure, analytics), bound by confidentiality agreements
- Legal authorities — where required by applicable law, court order, or regulatory directive
- Business transfers — in the event of a merger, acquisition, or asset sale, subject to equivalent privacy protections
Cookies & Tracking
Our website uses cookies and similar technologies to understand how visitors use the site and to improve performance. We use a consent management platform to obtain your consent before placing non-essential cookies.
You can manage or withdraw cookie consent at any time through the cookie settings banner. Strictly necessary cookies cannot be disabled as they are required for the site to function.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal retention requirements
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services or applicable law. Changes will be reflected with a revised Effective Date. Material changes will be communicated to active clients by email.